SVÉNA Returns & Exchanges

At SVÉNA, we want you to feel confident and comfortable in every piece you choose. If something isn’t quite right, we’re here to help.

Eligibility

We accept returns and exchanges on unworn, unwashed items in their original condition, with tags attached. Returns must be initiated within 14 days of receiving your order.

How to Start a Return

To begin a return or exchange, please contact our customer care team through the Inquire page. Include your order number and the item(s) you’d like to return so we can assist you quickly.

Exchanges

If you need a different size or colour, we’re happy to help you find the right fit. Exchanges are subject to product availability at the time of your request.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for processing, depending on your bank or payment provider.

Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Worn or washed apparel

• Items without original tags

• Final sale items

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. If an error occurred on our end, we will cover the return shipping.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please reach out within 7 days of delivery. We’ll make it right as quickly as possible.

Need Help?

If you have questions about sizing, fit, materials, or care before purchasing, our team is here to support you. Visit the Inquire page for personalized assistance.