SVÉNA FAQ

Below are answers to our most common questions to help you feel confident in your purchase. For anything not listed here, please reach out through the Inquire page and our team will be happy to assist you.

What sizes do you offer?

Our apparel is designed with a modern, minimal fit and is available in sizes XS to XL. If you’re between sizes or unsure, we recommend sizing up for a more relaxed feel.

How do I know my size?

Each product page includes a size guide with measurements to help you choose the right fit. If you need personalized support, contact us through the Inquire page and we can help you compare fits or choose the best size for your body.

What materials do you use?

Our pieces are crafted with intentionally selected fabrics chosen for comfort, movement, and everyday wear. Each product page lists the exact materials used.

How do I care for my items?

To maintain the quality of your SVÉNA pieces, we recommend washing on cold, gentle cycle and laying flat to dry. Avoid high heat and fabric softeners to preserve the integrity of the fabric.

Do you ship outside of Canada?

At this time, shipping is available within Canada. For international inquiries, please contact us directly and we can provide options based on your location.

What are your shipping rates?

Shipping within Canada is a flat rate of $12 CAD. Orders over $200 CAD ship free.

How long will my order take to arrive?

Please allow 2–4 business days for processing. Most Canadian orders arrive within 3–7 business days after shipment. You will receive a tracking number once your order has shipped.

What is your return policy?

We accept returns and exchanges on unworn, unwashed items in original condition with tags attached. Returns must be initiated within 14 days of receiving your order. Visit our Returns page for full details.

How do I start a return or exchange?

Contact us through the Inquire page with your order number and the item(s) you’d like to return. Our team will guide you through the process.

What if my order arrives damaged or incorrect?

Please reach out within 7 days of delivery and we will resolve the issue as quickly as possible.

Can I change or cancel my order?

If your order has not yet shipped, we may be able to make adjustments. Contact us as soon as possible through the Inquire page.